Customer Service Specialist

Job Summary

Looking for a dedicated and detail-oriented Customer Service Specialist to join a dynamic team. This role is integral to maintaining and supporting the book of business, ensuring seamless client interactions, and addressing day-to-day operational needs. The ideal candidate will have a strong background in employee benefits, excellent organizational skills, and the ability to multitask in a fast-paced environment.

Compensation Package

• Hourly Rate: $19 - $29 per hour, depending on experience.
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Provide day-to-day support for a book of business.
• Assist with client-facing tasks, including eligibility management, benefits guide creation, claims resolution, invoice issues, audits, and billing problem-solving.
• Collaborate closely with the Account Manager to ensure smooth operations and client satisfaction.
• Handle day-to-day processes and ensure consistent support for the administration of employee benefits accounts.
• Maintain organized and detailed records while multitasking and pivoting between priorities as needed.

Qualifications/Requirements

• Experience: Minimum of 2 years in employee benefits, preferably on the carrier, broker, or independent side.
• Skills:
  • Strong understanding of employee benefits, including deductibles and carrier processes.
  • Proficiency in Microsoft Office Suite.
  • Exceptional organizational skills, attention to detail, and the ability to multitask effectively.
  • Critical thinking and problem-solving abilities.
• Soft Skills: Adaptability and a client-focused mindset.
• Preferred: Life & Health (L&H) license is a plus but not required.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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